Aims and Objectives

– To co-operate with you and your relatives to make the transition from your home to our care home as smooth as possible.

– To assist you to obtain your maximum potential as an individual, with the rights of an autonomous person within the limits of your abilities.

– To be sensitive and empathetic to the needs of you and your family, involving them, if required, in your planned care.

– To create an atmosphere of friendship and trust, in which each individual is valued and respected throughout their stay with us.

– That you have a say in the personalised service you receive.

– That you and your relatives have a right to expect excellence in the quality of provision from staff who are effectively educated, trained and supported.

– To give you and your family information about the facilities provided and afford you the opportunity to see the premises and meet members of staff before admission.

– To provide a personalised care plan for each individual, involving the family, if appropriate, and updating the plan as your needs change.

– To update our knowledge and build on skills to improve the care given to you.

– To be approachable and friendly. The Manager will be available to speak with residents and families so ensuring a friendly, open environment.

– To organise Focus Groups to ensure resident, family and carers are able to have full participation to ensure agreed outcomes.

– To provide the opportunity to complete the ‘My Life Story Book and Future Aspirations’ document which will be used by the Home to shape your planned care.

– To integrate the Home into the local community, encouraging social ties with local groups.